Politique de remboursement

REFUND POLICY

DUE TO THE CREATED-TO-ORDER NATURE OF EACH PRODUCT, WE DO NOT OFFER REFUNDS OR GUARANTEE EXACT EXCHANGES FOR ANY PRODUCTS OR SERVICES SOLD THROUGH TAY POWELL.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. TO START A RETURN, YOU CAN CONTACT US AT TAYPOWELL.PR@GMAIL.COM. PLEASE NOTE THAT RETURNS WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS: 44 MACDONOUGH ST. APT 3D, BROOKLYN, NY 11216

IF YOUR EXCHANGE IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

PLEASE CONTACT US FOR ANY RETURN QUESTION AT TAYPOWELL.PR@GMAIL.COM.  

REFUNDS PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCHANGES THE FASTEST WAY TO ENSURE YOU RECEIVE AN EXCHANGE IMMEDIATELY GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM (IF AVAILABLE/APPLICABLE).

CERTAIN TYPES OF ITEMS CANNOT BE EXCHANGED, LIKE CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS) OR PRODUCTS MADE WITH DEADSTOCK FABRICS. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM. 

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE EXCHANGE WAS APPROVED OR NOT. IF APPROVED, YOU’LL RECEIVE YOUR NEW ITEM ACCORDING TO SELECTED SHIPPING GUIDELINES.

 
IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT TAYPOWELL.PR@GMAIL.COM.